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Benefit processing and Service delivery

  1. Decentralized, automated processing and payment of benefits
  2. 2016 – new integrated system to administer benefits
  3. Use of Document Management System (DMS) – electronic claim files accessible to users countrywide
  4. SMS alert tracking of benefit claims using My
  5. NAPSA mobile – *677# or NAPSA App available for download on Android, Apple and Blackberry phones)