Challenges in the administration of claims
- Non remittance or underpayment of contributions
- Non submission of returns – especially employers that pay by bank transfer
- Poor or incomplete returns e.g. without NRC numbers
- Lack of updation of beneficiary details by members
- Dynamism requires continuous problem solving – incarcerated spouse, lump sum then pension, missing beneficiaries
Impact of the challenges on the administration of claims
- Delayed payment of benefits
Missing contributions on member statements can affect eligibility for monthly pension and other - benefits e.g. Funeral grant